ACEMAGIC Apologizes For Inconvenience Regarding Mini PCs

mini computers

Our first and foremost priority is “YOU”. If you guys are satisfied, then we are. ACEMAGIC always goes one step ahead to deliver the best quality and error-free Mini PCs to customers around the world. It's the only thing that gets us from being small computer makers to being a Giant shareholder of the Mini PCs market. Recently, a customer encountered some issues with one of our gaming Mini PCs due to an unintended default setting. We apologize for the inconvenience caused and have taken immediate steps to rectify the issue. We have also taken steps to ensure that similar issues do not arise in the future. We remain devoted to providing our customers with the best possible experience.


Thank You For Your Understanding

In an earnest dedication to upholding the highest standards of customer service and product excellence, ACEMAGIC sincerely apologizes for any inconvenience caused by the recent "UpSearches'' issue encountered by our valued mini PC owners. We deeply regret any frustration this may have caused and want to assure you that we are committed to rectifying the situation promptly and comprehensively.

Our team at ACEMAGIC recognizes the trust and satisfaction of our customers as paramount. Upon learning of the "UpSearches" issue, our CEO, Kevin Dou, immediately took action to address the matter. We understand the importance of a seamless user experience, and thus, an exclusive system update has been meticulously crafted to resolve the issue, ensuring optimal performance for ACEMAGIC mini PC owners.

"We understand the frustration our customers may be experiencing, and for that, we sincerely apologize," expressed Kevin Dou, CEO of ACEMAGIC. "We want to assure our valued customers that their concerns are our top priority, and we are dedicated to delivering effective solutions promptly."

To make the process as hassle-free as possible, ACEMAGIC is pleased to announce that the exclusive system update is readily accessible through our official website. Clear and detailed instructions have been provided to guide ACEMAGIC mini PC owners through the download and installation process. We understand that navigating technical updates can be challenging, and as such, our dedicated customer support team is available to assist with any inquiries or provide guidance related to the system update.

ACEMAGIC remains committed to transparency, accountability, and providing the best solutions for our customers. We appreciate your patience and understanding as we work diligently to ensure that your ACEMAGIC mini PC delivers the exceptional performance you expect and deserve. Our sincere apologies once again for any inconvenience, and we thank you for your continued trust in ACEMAGIC.


Accept Our Token of Apology


As a token of our apology, we are also offering a $60 discount coupon applicable to any ACEMAGIC product of your choice.

We Are Ready To Serve You 

For customers troubled by privacy issues post-purchase, we present a solution: the option to reinstall, download and install a clean system.
Tutorial available here
https://www.youtube.com/watch?v=Qf6V1f1HTv0

You can find the links to these unaltered system installations for specific models below:

S1 Windows11 Pro 22H2: Link

AD08(12900H) Windows11 Pro 22H2 No browser version: Link

AK1 Plus RGB Windows 11 Pro: Link

At ACEMAGIC, our unwavering goal remains to deliver high-quality, dependable Mini PCs that surpass your expectations. We reassure you of our team's unwavering dedication to promptly addressing any issues and upholding the trust you place in us.

Should you have any further inquiries or feedback, please do not hesitate to contact our customer support team: service@acemagic.com

Your satisfaction remains our utmost priority.

Thank you for your continued support and trust in ACEMAGIC.


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