Solution
Our after-sales team immediately explained the situation to the customer and proposed three solutions.
92% of users choose this policy
Since the detected files pose no inherent risk, customers retain the option of deleting the files or opting for a clean installation of the operating system. ACEMAGIC provides the required operating system and detailed instructions. In addition, affected customers who choose to keep the product will be compensated up to 25% of the original order price.
5% of users choose this policy
Customers affected by this incident are encouraged to check the production date of their mini PC, which can be found on a sticker on the bottom of the device. ACEMAGIC will cover return shipping costs and will provide a full refund to customers who choose to return affected products.
3% of users choose this policy
While replacement products manufactured before November 2023 cannot be guaranteed due to inventory limitations, ACEMAGIC is committed to doing its best to assist customers with the replacement process and protect their rights.
Program Optimization
Our R&D department has modified the code of the EDNVE software according to Microsoft's requirements.
Digital Certification
We are actively applying for Microsoft's official digital certification and joining the Microsoft Store to provide security guarantees for subsequent development.
Certification Authority
Authoritative organizations and anti-virus software Avast are conducting virus detection, and a complete detection report will be issued after the detection is completed.
Latest Statement
Update April 15, 2024
ACEMAGIC products have been confirmed virus-free through Avast virus scanning and subsequently added to the Avast whitelist. We are dedicated to stringent security measures to ensure ongoing product safety and customer confidence. Moving forward, we will collaborate with additional authoritative organizations for comprehensive testing and transparent disclosure of results.
UPDATE March 29, 2024
Reinforcing Product Security and Trust at ACEMAGIC
In response to the recent virus incident announced on February 21, 2024, ACEMAGIC has taken proactive measures to enhance product security and rebuild consumer trust. We are pleased to confirm that our latest products have undergone comprehensive scans using Microsoft Security Intelligent, affirming their integrity and ensuring they remain free of any viruses.
It's important to note that while our previous assertion regarding the use of Microsoft Defender was accurate, this time, we employed Microsoft Security Intelligent for an additional layer of scrutiny. This underscores our commitment to leveraging the latest and most robust security tools available to safeguard our customers' privacy and ensure product security.
Furthermore, we want to emphasize our dedication to meticulous scrutiny and testing throughout the product development process. Every step and every line of code is subject to rigorous review and testing to ensure that user privacy receives 100% protection. This commitment extends beyond mere compliance; it's ingrained in our culture and reflected in our practices.
At ACEMAGIC, we understand the paramount importance of user privacy and product security. We pledge to continue our unwavering efforts to uphold these principles, ensuring that our customers can trust in the reliability and security of our products.
We deeply appreciate the trust and support of our customers, and we remain steadfast in our commitment to providing them with superior products and services while safeguarding their privacy with the highest standards of security.
Real Customer Cases
Learn More
